Samsonite, a global leader in travel bags, luggage and accessories, continues to rely on Oracle Cloud to serve travelers in 100 countries in Asia, North America, Europe and Latin America.
“We are committed to delivering the best experience through technology to both our staff and customers, whether in store or online,” said Vincent Van Der Schueren, Digital Wholesale and D2C IT Director at Samsonite Europe. “We are taking another step in this journey with Oracle’s mobile retail POS system. “Together with our existing Oracle Cloud solutions, we empower our employees with the information they need to deliver more relevant, effective interactions to our customers while also helping move inventory across channels.”
Using Xstore in conjunction with existing applications of Oracle Retail in the hands of the partners. With full inventory visibility across channels, store staff can provide shoppers with personalized service and help them get the products they’re looking for.
“As a long-time customer of Oracle, we are committed to supporting Samsonite Europe on the continuation of its omnichannel journey,” said Alex Alt, executive vice president of Oracle. “Leveraging the latest Oracle Retail Cloud innovations, Samsonite Europe can continue to increase operational efficiency and automate best practices while ensuring customers get what they need, when they want it.”
Samsonite also used Oracle APEX to build Bagsupport, a luggage-as-a-service application, and is running the offering on OCI to support global scale with less downtime and costs. The app is designed to save airlines time and money by handling passenger requests and repairs of damaged luggage.