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Oracle has been named a Leader in the IDC MarketScape: Worldwide Service Life-Cycle Management Platforms 2023-2024 Vendor Assessment for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer Experience (CX). A copy of the excerpt is available here. The IDC MarketScape analyzed the business strategies and capabilities of 11 vendors in service life-cycle management (SLM) and the aftermarket. Vendors were assessed on their ability to support a broad set of capabilities across the service life cycle, including customer support, service request, service planning, service execution and field service, spare parts management, warranty management, and recalls. “Organizations are beginning to recognize that service is not…

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Telecommunications firm Vodafone has formed a 10-year strategic partnership with Microsoft to help it to transform the customer experience using generative artificial intelligence, digital services and the cloud. Over the next 10 years, Vodafone will invest $1.5 billion in Microsoft’s cloud and customer-focused AI services, including Microsoft Copilot. This will help Vodafone to offer scaled digital platforms to over 300 million businesses, public sector organisations and consumers across Europe and Africa. “This new generation of AI will unlock massive new opportunities for every organisation and every industry around the world,” said Satya Nadella, chairman and CEO of Microsoft. “We are…

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Bleu, a joint venture from Capgemini and Orange formed in a strategic partnership with Microsoft, is now engaging with select French private and public organisations in preparation for its first ‘cloud de confiance’ services to go live at the end of 2024. “We are extremely proud to partner with Bleu to bring Microsoft 365 productivity solutions and Microsoft Azure services to their forthcoming ‘cloud de confiance’ platform,” said Judson Althoff, executive vice president and chief commercial officer at Microsoft. “With this strategic partnership, we are supporting France’s digital transformation efforts for its long-term success by enabling efficient and modern services.”…

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Cognite is collaborating with Microsoft to integrate its Cognite Data Fusion solution with Microsoft Fabric and deliver an artificial intelligence-powered industrial data operations solution. The platform will combine enterprise and industrial informational technology, operational technology and engineering technology with the Microsoft Copilot features on Fabric to help organisations accelerate time to value and scalability for industrial use cases. For example, organisations will be able to make decisions in asset-centric scenarios by leveraging Cognite’s Asset Performance Optimization with Fabric’s generated insights. “At Microsoft, we are pleased to work with industry leaders like Cognite to extend our platforms into specific domains and…

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If you haven’t yet, I urge you to read “The Big Cloud Exit FAQ” by David Heinemeier Hansson of 37signals. What struck me was his candor about why the company moved off the cloud and his responses to the criticism and questions about this decision. The simple fact is that public cloud platforms are not suitable for some workloads or data sets, which can live on more cost-effective platforms such as your own servers in your own data center. This is not a knock on cloud computing; it’s just the reality. The cloud can be costly, and it’s not economically…

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The history of modern software development has been a dance between what hardware can provide and what software demands. Over the decades, steps in this dance have taken us from the original Intel 8086, which we now consider very basic functionality, to today’s versatile processors that provide virtualization support, encrypted memory, and end-to-end access to data. and expanded instruction sets that power the most demanding application stacks. This dance is swaying from side to side. Sometimes our software has to stretch to accommodate the capabilities of the next generation of silicon, and sometimes it has to squeeze every last ounce…

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Microsoft introduced AppCAT, an Azure Migration tool aimed at helping users migrate on-premises .NET applications to the company’s Azure cloud. Introduced on January 3, the Azure Migrate app and code evaluation tool for .NET, or AppCAT for short, allows users to evaluate .NET source code, binaries, and configurations of an application to find potential issues and opportunities when migrating a .NET application to Azure. . Microsoft said the tool helps discover issues an application might encounter when moved to Azure and recommends modern, cloud-native solutions, improving performance, security and scalability. Once an analysis is run, AppCAT will report things to…

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The majority of IT workers earned more in 2023 than in 2022. Indeed, average annual salaries increased in 2023 by nearly $20,000. This is according to Skillsoft’s IT Skills and Salary report. As most may have guessed, cloud skills are particularly lucrative, with IT professionals in the United States commanding approximately $168,000 annually. I keep tabs on the job market for a few reasons. First, my clients need to hire cloud skills, and I need to advise them about the going rate. Often, they don’t budget enough and either don’t find the expertise they need or hire lower-skilled talent and…

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Digital transformation (DX) is one of those buzzwords that we don’t understand. It also applies to most IT transformation projects. So let’s look at the best definition of DX: me. Digital transformation refers to the systematization of computer-based systems into an organization’s products, processes and strategies. The basic idea is to bring value back to the business by better engaging the workforce, customers and the customer’s customers. The desired outcome is to drive greater operational efficiency, cost optimization and clear innovations that will define the future of business. DX is an important thing. This is really important. We will see…

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OpenAI, an artificial intelligence research and distribution company, has launched the GPT Store, a web directory of custom versions of ChatGPT. The GPT Store, which opened on January 10, offers a range of GPT (Generative Pre-Trained Transformer) models developed by OpenAI partners and the community. Since OpenAI launched “GPTs” two months ago, users have created more than three million custom versions of ChatGPT, OpenAI said. The GPT Store is open to ChatGPT Plus, Team and Enterprise users (follow the link under Explore GPTs). Users can browse trending GPTs in categories such as writing, research, programming, education, and lifestyle on the…

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