Salesforce has unveiled Agentforce 2dx, the latest iteration of its agentic AI platform, designed to streamline the creation, testing, and deployment of intelligent agents capable of automating complex business processes. With this third version, Salesforce aims to make it easier for developers to build AI-powered workflows that span departments—from sales and marketing to finance, HR, and operations. Agentforce 2dx continues the evolution of the platform by enhancing both the developer experience and integration capabilities, building upon the foundation laid by its predecessor launched in December.
This new release is heavily developer-centric and introduces several notable features, including a robust API, the DX Inspector, an Interaction Explorer, and full integration with Visual Studio Code. These tools offer developers better control and visibility into how agents operate, allowing them to iterate faster and debug more effectively. The enhancements are broadly categorized into two key areas: tools for orchestrating agents and tools for building agents, each addressing different stages in the lifecycle of AI agent development.
In the orchestration category, Salesforce has introduced capabilities that allow Agentforce to integrate more deeply with enterprise systems. The Agentforce API can now be embedded in backend workflows, third-party systems, or directly within applications. Enterprise users can start, end, and continue agent sessions programmatically via REST APIs, while grounding agents with real-time data. A standout feature here is “Invocable Actions,” which enables developers to insert Agentforce directly into Salesforce business logic through Salesforce Flow or Apex, making it possible to trigger agents in response to business events.
These orchestration features open up a variety of practical use cases. For example, agents can now autonomously handle service case resolutions, qualify leads, or manage order processing, all within the familiar Salesforce environment. According to Dion Hinchcliffe, VP and lead of the CIO practice at The Futurum Group, this level of integration allows agents to “reason about the next best steps” and act dynamically based on real-time context. To further enhance the user experience, Salesforce has also introduced the ability to embed Lightning web components within agent responses—bridging AI actions with intuitive interfaces and creating a smoother customer interaction layer.