Addressing the Language Barrier in Cybercrime Reporting and Prevention
In the United States, the Internet Crime Complaint Center plays a crucial role in the FBI’s fight against cybercrime. However, its resources, including the reporting form, are exclusively available in English, leaving a significant portion of internet users—those with limited English proficiency—excluded from reporting cybercrimes. This language gap not only hinders accurate reporting but also contributes to a widening “security gap” between those who can effectively manage cybersecurity threats and those who cannot.
Incomplete Data and the Security Gap
The absence of information and resources on cybersecurity in languages other than English on the Internet Crime Complaint Center’s website results in incomplete and inaccurate annual Internet Crime Reports. This limitation further exacerbates the security gap, preventing individuals with limited English proficiency from reporting cyber victimization effectively. As a result, data and statistics on cybercrime within this demographic are severely lacking.
Insights from a Criminological Study
A study conducted by criminologists delved into the experiences of adult internet users with limited English proficiency regarding various cybercrimes and their knowledge of cybersecurity. Participants, primarily Spanish and Vietnamese speakers, reported encountering a range of cybercrimes, including phishing emails, computer viruses, online harassment, and scams. Despite facing these threats, participants often lacked awareness of and engagement in essential cybersecurity measures.
Bridging the Language Gap for Cybersecurity
To address this issue, it is imperative to bridge the language gap in cybersecurity resources and reporting mechanisms. Federal initiatives, such as Executive Order 13166 and a memorandum from U.S. Attorney General Merrick Garland, emphasize improving access to services for people with limited English proficiency. Closing the security gap requires a comprehensive approach, ensuring that data on cyber victimization includes diverse language groups and that educational resources are accessible to all users, regardless of language skills.
Conclusion: Inclusive Cybersecurity for All
As cyber threats continue to evolve, achieving an accurate understanding of cybercrime necessitates inclusivity in reporting and prevention measures. Just as public health campaigns prioritize reaching diverse audiences by offering information in multiple languages, cybersecurity initiatives should adopt a similar approach. Empowering users, regardless of their language proficiency, with knowledge and skills to protect themselves from cybercrime is essential for building a safer online environment.