Snapchat’s parent company, Snap, has initiated a battery recall for its Pixy Flying Camera, raising concerns over a fire hazard associated with the device’s rechargeable lithium-ion battery. Here’s a breakdown of key information regarding the recall:
Recall Details:
- The recall centers on the rechargeable lithium-ion battery accompanying the Pixy drone, sold individually or with the device.
- The identified issue involves the potential for the battery to overheat, posing a fire hazard and a risk of injury.
Incidents Reported:
- Snap acknowledges four instances of the battery bulging and overheating.
- These incidents resulted in one battery fire and one reported “minor” injury.
Sales Outlets:
- The Pixy was sold both directly on pixy.com and through the popular online marketplace Amazon.com.
Scope of Recall:
- All Pixy units, totaling around 71,000 devices, are included in the recall.
Actions for Pixy Owners:
- Owners are advised to cease using the Pixy immediately.
- Remove the battery from the device and refrain from attempting to recharge it.
- Visit support.pixy.com for instructions on returning the Pixy drone to Snap.
- Do not send the actual battery back; dispose of it safely following local and state ordinances.
Compensation for Owners:
- Snap will refund Pixy owners the full purchase price to their original payment method.
- If the original payment method is unavailable, Snap will issue a refund via check.
Additional Resources:
- For more detailed information, refer to the U.S. Consumer Product Safety Commission’s (CPSC) recall notice [here](CPSC recall notice here).
- Snap’s dedicated Pixy Flying Camera recall page can be accessed [here](Snap’s Pixy Flying Camera recall page here).
Snapchat users who own the Pixy Flying Camera are urged to take immediate action by following the outlined steps to ensure safety and facilitate the recall process. The transparency in Snap’s approach, coupled with full refunds for affected users, underscores the company’s commitment to addressing this safety concern promptly.