EOS Hospitality Elevates Guest Experiences with Oracle Hospitality OPERA Cloud
EOS Hospitality, a leading full-service hospitality management company, has chosen Oracle Hospitality OPERA Cloud Property Management System (PMS) as the standardized technology platform for its prestigious hotels and resorts, including notable properties like Lake Austin Spa Resort and The Perry Hotel in Key West. This strategic move empowers EOS properties with real-time access to data intelligence, fostering streamlined front and back office operations, minimizing routine tasks, and enabling staff to deliver personalized services to guests.
Simon Mais, CEO of EOS Hospitality, emphasized the need for a versatile technology platform that can evolve with the diverse requirements of nearly fifty hotels and resorts across the country. Mais stated, “Oracle’s value-oriented OPERA Cloud has helped evolve our processes and is overall a better user system for our employees.” He highlighted the efficiency gains, particularly the significant reduction in onboarding costs for new associates due to the platform’s user-friendly nature.
From spa resorts to RV camping destinations, OPERA Cloud equips staff with real-time analytics, customized reporting, and insights to meet the dynamic demands of their clientele. The platform’s flexible rate and inventory control options, coupled with access to a variety of APIs pre-integrated through the Oracle Hospitality Integration Platform (OHIP), provide EOS with enhanced features tailored to their evolving needs.
One notable integration is the Lake Austin Spa Resort’s use of Duetto with OPERA Cloud, facilitating dynamic pricing and demand insights for resort staff. This integration empowers staff to seamlessly review sensitive guest data in real-time, ensuring accuracy and security.
Alissa Hendel, Vice President of Owner Advocacy at Oracle Hospitality, highlighted how EOS’s expanding portfolio demanded a technology and data platform that could adapt while upholding a commitment to service excellence. She remarked, “Our work with EOS is a testament to how a hotel owner or management company can leverage OPERA Cloud to run various businesses in parallel while still obtaining critical data from across their entire footprint at a moment’s notice.” The collaboration between EOS Hospitality and Oracle Hospitality demonstrates the power of technology in enhancing the hospitality experience and maintaining operational excellence across diverse properties.